For YEARS, I've had automated billing set up, where you deduct the amount of my electric bill from my checking account automatically. All I needed to view my account and see the amount of my bill was my username and password. Now, all of a sudden, you've changed your website, so that I need to provide my account number. Do you realize that the whole POINT of this paperless thing is that I'm not going to have my statements sitting around somewhere? That I haven't NEEDED my account number all these years and thus don't have a convenient place to find it??
THINK THESE THINGS THROUGH, PLEASE!